The Mercy Health Muskegon New Medical Center - FAQs (updated 2/2018)

To see the fast facts check out our infographic: 

Infographic - Mercy Health Muskegon Medical Center

Q1. Why is the $271M medical center project so important to the Muskegon community?

A1. Mercy Health Muskegon faces a fundamentally changing health care environment and must evolve its direction and structure if it is to remain viable. The challenges Mercy Health Muskegon faces are not unlike what all hospitals in the nation are facing. However, Mercy Health is in a good position due to all the hard work that has already been completed. They have gone from three competing hospitals to becoming one health care system, but it is one that does not give our community the benefit of having all hospital services in one location.

Current issues affecting the physicians, patients and staff include:

•    The semi-private, inpatient rooms do not create the best advantage for quality care and patient or physician satisfaction.

•      The current model of care provides highly specialized care services in only one hospital location, which creates confusion. For example OB & women's services and trauma care are only available at the Hackley Campus and cardiac care and oncology services (Johnson Family Cancer Center) are only available at the Mercy Campus.

•      Travel time between campuses for physicians can add up to four hours a day. This time could be better spent caring for their patients.

•    All of the existing campus facilities are aging, which makes it difficult to attract primary care providers and specialists to the community.

•      Only 50% of the 409 hospitals beds are occupied on any given day.

•    With the advances in health care over the past two decades, fewer patients will require overnight care as more care will be provided in physician offices and in outpatient settings. 

Q2. What is the future of the Hackley Campus? What services will remain? Are there any buildings that will come down?

A2.  The Hackley Campus will have a high-functioning urgent care, with expanded hours and more diagnostic capabilities than is typically found in an urgent care center. The Hackley Campus professional medical office building will remain a vibrant outpatient medical center; it houses a Federally Qualified Health Center (FQHC), physician offices, administrative space, diagnostics and other support services. Mercy Health leaders are actively reviewing plans for the Hackley Campus. Although some of the older parts of the campus are expected to be demolished, new services could be added or moved to the Hackley Campus.

Q3: What will change at the General Campus?

A3: We plan to vacate the General Campus, with options including repurposing, selling or tearing down the acute care facility.

Q4: How will a new medical center change patient care?

A4: The focus of health care professionals must always be safe, high-quality care for patients. The traditional "conveyor belt" approach, where the patient moves to various locations for service creates an inefficient experience for the patient and each hand-off increases the risk for an error to be made. The new medical center will have one entrance for patients with a universal care platform where the patient has a private room and the services will come to the patient whenever possible. This new model of care will not only provide high quality of care for the patient but improve the overall safety of patient's care. This will decrease waiting times for patient and improve the overall patient experience. Patients and staff will have much better experiences at our new medical center. The nursing units have also changed their model of care. They are designing the inpatient units to be focused on allowing caregivers to have more time in the patients' room by having the items they require readily available in or near patient rooms.   

Q5: How will this impact jobs at Mercy Health Muskegon?

A5: Good jobs are important to our community. One of our top goals has always been to be the employer of choice in the area and that includes providing well-paying, secure jobs for our staff. To provide the very best care to our patients, we must have great staff that will be consistently compassionate and dedicated. We experience well over 200 replacements each year. We are committed to managing any reduction in staffing levels through natural attrition. Some colleagues are likely to transition from our acute care settings today to our growing outpatient areas in the future.

Q6: How many beds do you have now and how many will you have?

A6: Our average occupancy rate is 50%. The need for inpatient beds in the future is expected to decline. This allows us to provide larger, single-occupancy rooms in the new medical center. Our plan is to provide private patient rooms 100% of the time but we will have the ability to expand our capacity by 30 additional beds, if needed.


Total licensed beds: Mercy Campus and Hackley Campus = 409

Future New Medical Center

Total licensed Beds: 231 single-occupancy rooms with the option for additional 30 dual occupancy beds = 261

Q7: What is a Universal Care Unit?

A7: A Universal Care Unit (UCU) offers a completely new patient care model by providing personalized care in private rooms for patients who are coming to our hospital for outpatient services and do not require inpatient hospitalization, yet still need care for several hours. Varying peak-use times in several departments allow a UCU to support multiple departments and be in constant, 24-hour use. The area can be used for a variety of services including pre- and post-anesthesia, surgical pre-op, recovery, injections, infusions, imaging procedures, laboratory services and short-term observation. The Universal Care Unit model is meant to streamline operations by reducing patient transfers while more efficiently using the facility’s staff and physical space.